Returns and Refunds Policy
Last Updated: 05 March 2026
At Nova Agri Group (formerly known as Nova Agri Tech Pvt Ltd) (“we”, “us”, “our”), we are committed to providing high-quality agricultural products through our authorized distributor network and ensuring customer satisfaction.
This Returns and Refunds Policy outlines the terms and procedures for returns, replacements, and refunds related to product inquiries or purchases facilitated through our website https://novaagri.in.
Please read this policy carefully before submitting a product request or engaging with our distributors.
1. Scope
This policy applies to:
- Product inquiries submitted through our website
- Products purchased through authorized distributors connected via our website
- Customers interacting with Nova Agri Group for product-related requests
Important: Nova Agri Group does not directly sell products through the website. All transactions are completed through authorized distributors.
2. Eligibility for Returns and Refunds
Returns or refunds may be considered if the following conditions are met:
- The product is damaged, defective, or incorrect at the time of delivery
- The issue is reported within 7 days from the date of delivery
- The product is in original packaging and stored under recommended conditions
- Valid proof of purchase (invoice or distributor confirmation) is provided
Note:
- Bulk orders, customized products, or special formulations may have different return conditions
- Products that are used, mishandled, or improperly stored may not be eligible for return
3. Return Process
To request a return:
- Contact us at info@novaagri.in within 7 days of delivery
- Provide the following details:
- Name and contact information
- Product details
- Distributor details (if available)
- Reason for return
- Supporting images (if applicable)
We will coordinate with the respective distributor and guide you through the return process.
Only approved returns will be eligible for refund or replacement.
4. Refunds
Once the returned product is received and verified by the distributor:
- Refund approval or rejection will be communicated
- Approved refunds will be processed within 7–14 business days
- Refunds are typically issued through the original payment method (handled by the distributor)
- Shipping or delivery charges may not be refundable unless due to product defects or errors
Refund processing timelines may vary depending on the distributor or payment provider.
5. Replacements / Exchanges
In case of damaged, defective, or incorrect products:
- A replacement may be offered instead of a refund
- Replacement will be arranged through the nearest authorized distributor
- Any additional charges (if applicable) will be communicated in advance
6. Cancellations
- Cancellation requests must be made before the product is dispatched by the distributor
- Once dispatched, cancellation may not be possible and will fall under the return process
7. Distributor Responsibilities
Products are delivered through authorized distributors across India.
- Customers are advised to inspect products at the time of delivery
- Any issues must be reported within 7 days
- Nova Agri Group will coordinate with distributors to resolve issues
However, Nova Agri Group is not directly responsible for distributor-level delays or operational issues.
8. Non-Returnable Items
The following items are not eligible for return unless defective:
- Products damaged due to improper handling or storage
- Opened or used products
- Perishable or expired products
- Customized or special-order products
9. Contact Us
If you have any questions or wish to request a return/refund, please contact:
Nova Agri Group
Website: www.novaagri.in
Email: info@novaagri.in
We aim to respond to all requests within 48 hours.
10. Changes to this Policy
We may update this Returns and Refunds Policy from time to time to reflect operational or legal changes.
Updates will be posted on this page with the revised date. Continued use of our website implies acceptance of the updated policy.